Guest Service Agent — Front Desk & Guest Experience

HHM Hospitality; Morehead City (NC); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Travel Discounts

Job summary

HHM Hospitality is seeking a Guest Service Agent to greet, register, and service guests at their Morehead City location. This role emphasizes excellent customer service skills and ensures guest satisfaction.

Responsibilities include managing reservations, checking guests in and out, and addressing guest inquiries and issues in a timely manner. Full-time and part-time opportunities offer competitive wages and comprehensive benefits including health insurance, paid time off, and a 401k matching

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet and service guests in a friendly manner.
• Register and assign guests to hotel rooms.
• Respond to guest requests timely and resolve complaints.
• Perform bookkeeping and balance accounts.

Skills

Customer service experience

Knowledge of PMS systems

Education

High School diploma or equivalent

Job description

HHM Hospitality is seeking a Guest Service Agent to greet, register, and service guests at their Morehead City location. This role emphasizes excellent customer service skills and ensures guest satisfaction.

Responsibilities include managing reservations, checking guests in and out, and addressing guest inquiries and issues in a timely manner. Full-time and part-time opportunities offer competitive wages and comprehensive benefits including health insurance, paid time off, and a 401k matching