Guest Experience Lead, Front Desk & Operations

Concord Hospitality Enterprises; Raleigh (NC); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Medical/dental/vision

Life insurance

Disability insurance

401K

Tuition assistance

Discounted room rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises seeks a Front Office Manager to direct front desk operations and uphold the brand’s service standards in Raleigh. The role emphasizes guest satisfaction, staff training, and collaboration with revenue management to maximize occupancy and rate integrity.

The position is full-time, with a starting pay of $53,000 per year. Benefits are offered as part of a comprehensive package, and the team focuses on professional development and guest-centric service.

Qualifications

• Experience managing hotel front desk operations.
• Ability to lead staff and train new hires.
• Knowledge of revenue management concepts and rate strategies.
• Commitment to guest satisfaction and quality standards.

Responsibilities

• Maintain guest service as the driving philosophy of the hotel.
• Ensure guest satisfaction and product quality standards are met.
• Train front desk staff in checkout procedures and hotel amenities.
• Lead revenue management tasks and participate in brand calls as needed.
• Produce timely financial reports and support sales initiatives.
• Oversee HR functions including hiring, training, and performance reviews.

Skills

Guest service excellence

Communication

Team leadership

Shift flexibility

Revenue knowledge

Front desk operations

Tools

PMS software

Job description

Concord Hospitality Enterprises seeks a Front Office Manager to direct front desk operations and uphold the brand’s service standards in Raleigh. The role emphasizes guest satisfaction, staff training, and collaboration with revenue management to maximize occupancy and rate integrity.

The position is full-time, with a starting pay of $53,000 per year. Benefits are offered as part of a comprehensive package, and the team focuses on professional development and guest-centric service.