Guest Experience Manager - Front Desk & Reservations

Socket.dev; Waikoloa (HI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Salary range: $60,000 - $70,000/per yo

Daily Pay

Medical, Dental, and Vision insurance

401k with company match

Life insurance

Stock purchase program

Team Member Travel Program

Generous Paid Time Off

Paid Sick Days

Team Member Recognition and learning/"

Job summary

HGV is seeking a Front Office Manager to lead the Front Desk, Reservations, Night Audit, Telephone Operations, Bell and Club Services to deliver outstanding owner and guest experiences at our resort.

You will direct daily operations, act as Manager on Duty as needed, and ensure seamless guest movement while maintaining our service culture. Evening shifts are primary, with flexibility for mornings, days, weekends and holidays.

Responsibilities

• Manage, direct and coordinate all Front Desk, Reservations, Night Audit, Telephone Operations, Bell and Club Services to ensure guest services.
• Act as Manager on Duty and respond to emergencies as needed.
• Ensure seamless movement of guests and uphold our service culture.

Job description

HGV is seeking a Front Office Manager to lead the Front Desk, Reservations, Night Audit, Telephone Operations, Bell and Club Services to deliver outstanding owner and guest experiences at our resort.

You will direct daily operations, act as Manager on Duty as needed, and ensure seamless guest movement while maintaining our service culture. Evening shifts are primary, with flexibility for mornings, days, weekends and holidays.