Front Office Leader — Elevate Guest Experience

Holiday Inn Killeen - Fort Hood; Killeen (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

PayActive access

PTO & holidays

Healthcare benefits

401(k) matching

Discounts

Job summary

HVMG in the United States is seeking a Front Office Manager to oversee the hotel's front desk operations, lead the team, and ensure a welcoming guest experience. You will manage scheduling, guest relations, and daily reports while driving service excellence.

The role requires leadership ability, prior hotel experience, and the capacity to communicate effectively in English. You will report to the Director of Rooms or General Manager and have opportunities to advance within the organization.

Qualifications

• High school diploma, GED, or equivalent hotel experience.
• Previous experience in a similar role.
• Ability to lead and grow the guest services department.
• Combination of education and experience.

Responsibilities

• Lead the front office team to ensure exceptional guest experiences.
• Oversee check-in/check-out and resolve guest issues.
• Monitor scheduling, daily reports, and front desk operations.
• Report to the Director of Rooms or General Manager.

Education

High school diploma, GED, or equivalent hotel experience

Previous experience in a similar role

Ability to lead and grow the guest service department

Combination of education and experience

Job description

HVMG in the United States is seeking a Front Office Manager to oversee the hotel's front desk operations, lead the team, and ensure a welcoming guest experience. You will manage scheduling, guest relations, and daily reports while driving service excellence.

The role requires leadership ability, prior hotel experience, and the capacity to communicate effectively in English. You will report to the Director of Rooms or General Manager and have opportunities to advance within the organization.