Front Office Manager

Socket.dev; Waikoloa (HI); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Salary range: $60,000 - $70,000/per yo

Daily Pay

Medical, Dental, and Vision insurance

401k with company match

Life insurance

Stock purchase program

Team Member Travel Program

Generous Paid Time Off

Paid Sick Days

Team Member Recognition and learning/"

Job summary

HGV is seeking a Front Office Manager to lead the Front Desk, Reservations, Night Audit, Telephone Operations, Bell and Club Services to deliver outstanding owner and guest experiences at our resort.

You will direct daily operations, act as Manager on Duty as needed, and ensure seamless guest movement while maintaining our service culture. Evening shifts are primary, with flexibility for mornings, days, weekends and holidays.

Responsibilities

• Manage, direct and coordinate all Front Desk, Reservations, Night Audit, Telephone Operations, Bell and Club Services to ensure guest services.
• Act as Manager on Duty and respond to emergencies as needed.
• Ensure seamless movement of guests and uphold our service culture.

Job description

As a Front Office Manager, you will manage, direct and coordinate all efforts of the Front Desk, Reservations, Night Audit, Telephone Operations, Bell and Club Services functions to ensure outstanding owner and guest services. Accountable for the effortless and seamless movement of guests in and out of the resort providing exceptional levels of guest service through the guests stay. Act as Manager on Duty on occasion and respond to emergency calls. Commitment and dedication to our Service culture is an expected behavior to be displayed towards our guests and team members at all times.

Here's why you'll love it here..

We offer an excellent benefits package to our full-time Team Members that include:

• Salary range: $60,000 - $70,000/per year
• Daily Pay!
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities
• and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Schedule Details:

The primary shift assignment will be evening shifts. Must be flexible to work mornings, days, weekends, and holidays, with schedules adjusted based on business needs.