Guest Experience Specialist — Front Desk & Reservations

Aloft Chattanooga Hamilton Place; Chattanooga (TN); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Health Reimbursement Program

401(k) and 401(k) matching

Stay Discounts

Job summary

Vision Hospitality Group LLC is hiring a Guest Services/Front Desk Representative to deliver outstanding guest experiences at our hotel. You will manage check-in/check-out, respond to requests, and support daily operations with a focus on service quality and accuracy.

The role requires strong communication, reliability, and the ability to work a flexible schedule in a fast-paced environment. Join a team committed to hospitality excellence and guest satisfaction.

Qualifications

• Experience in guest services or front desk roles preferred.
• Strong communication and teamwork abilities.
• Ability to handle multiple tasks with urgency and courtesy.

Responsibilities

• Greet guests and manage check-in/check-out process with a welcoming attitude.
• Answer guest inquiries and coordinate with hotel departments to fulfill requests.
• Maintain accurate records, handle cash and payment processing.
• Assist with phone etiquette and guest services throughout shifts.
• Support team with daily operations and safety procedures.

Skills

Customer service

Effective communication

Flexibility

Team player

Conflict resolution

English proficiency

Dependability

Multitasking

Tools

PBX system

PMS systems

Job description

Vision Hospitality Group LLC is hiring a Guest Services/Front Desk Representative to deliver outstanding guest experiences at our hotel. You will manage check-in/check-out, respond to requests, and support daily operations with a focus on service quality and accuracy.

The role requires strong communication, reliability, and the ability to work a flexible schedule in a fast-paced environment. Join a team committed to hospitality excellence and guest satisfaction.