Hospitality Front Office Leader - Guest Experience

HVMG - Hospitality Ventures Management Group; Lubbock (TX); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Healthcare benefits

PTO and holidays

Hotel staff discounts

401(k) with 4% match

Job summary

HVMG is seeking a Front Office Manager to oversee the hotel’s front desk operations, ensuring a welcoming guest experience and efficient service. You will lead and train the front desk team, manage schedules, and produce daily reports to drive guest satisfaction and operational excellence.

Ideal candidates have prior front office leadership in a hotel, a high school diploma or GED, and are available for a flexible schedule.

Qualifications

• Prior front office leadership experience in a hotel.
• High school diploma, GED, or one year of hotel experience.
• Valid driver’s license; able to pass an MVR test.
• Combination of education and experience acceptable.

Responsibilities

• Lead and train the front desk team, manage schedules, and oversee guest check-in/out processes.
• Oversee guest relations, daily reports, and front desk operations for efficiency.
• Report to the Director of Rooms or General Manager.
• Support career progression into other hospitality management roles.

Skills

Front office leadership

Education

High school diploma or GED

Job description

HVMG is seeking a Front Office Manager to oversee the hotel’s front desk operations, ensuring a welcoming guest experience and efficient service. You will lead and train the front desk team, manage schedules, and produce daily reports to drive guest satisfaction and operational excellence.

Ideal candidates have prior front office leadership in a hotel, a high school diploma or GED, and are available for a flexible schedule.