Guest Experience Leader - Front Desk Manager

HHM Hotels; South Bend (IN); On-site; USD 48,000 - 64,000; Full time

Job summary

HHM Hotels seeks a Front Desk Manager to lead front desk operations, ensuring guest service aligns with brand standards and HHM values. You will train and coach associates, schedule staff, and stay engaged with guests to deliver memorable experiences.

In this role you will oversee front office during the GM's absence, manage guest interactions, resolve issues, and support related hotel operations to maintain revenue and guest satisfaction.

Qualifications

• Associate's or Bachelor's degree preferred.
• 1–3 years hospitality experience, including front desk operations.
• Interview, select, train, schedule, coach associates to standards.

Responsibilities

• Interview, select, train, schedule, coach associates to meet brand standards and HHM values.
• Oversee front office operations in the absence of the Assistant General Manager.
• Check in/out guests, prepare bills, and handle guest requests.
• Resolve guest complaints by researching and implementing effective solutions.

Skills

Staff management

Guest service

Training & coaching

Scheduling

Education

Associate's or Bachelor's degree

Job description

HHM Hotels seeks a Front Desk Manager to lead front desk operations, ensuring guest service aligns with brand standards and HHM values. You will train and coach associates, schedule staff, and stay engaged with guests to deliver memorable experiences.

In this role you will oversee front office during the GM's absence, manage guest interactions, resolve issues, and support related hotel operations to maintain revenue and guest satisfaction.