Front Desk Supervisor | Guest Experience Leader

HVMG - Hospitality Ventures Management Group; Birmingham (AL); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

PayActive access to earned wages

PTO and Paid Holidays

Full healthcare benefits

401(k) with match

Exclusive hotel and F&B discounts

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Office Supervisor to support daily front desk operations and ensure exceptional guest service. You will oversee check-in/check-out, assist in training staff, and help manage scheduling and shift coverage to maintain a welcoming lobby experience.

The ideal candidate has hotel experience and is able to read, write, and communicate effectively in English, with flexibility to work evenings, weekends, and holidays as needed.

Qualifications

• Hotel experience is a plus; combination of education and experience preferred.

Responsibilities

• Welcome guests and ensure seamless check-in/check-out.
• Supervise front desk agents, manage reservations, and address guest concerns.
• Assist in training and guiding front desk staff; oversee scheduling and shift coverage.
• Report to the Front Office Manager.

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Office Supervisor to support daily front desk operations and ensure exceptional guest service. You will oversee check-in/check-out, assist in training staff, and help manage scheduling and shift coverage to maintain a welcoming lobby experience.

The ideal candidate has hotel experience and is able to read, write, and communicate effectively in English, with flexibility to work evenings, weekends, and holidays as needed.