Front Office Leader: Guest Experience & Ops

HVMG - Hospitality Ventures Management Group; Killeen (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PayActive wage access (up to 40% of ea

Paid Time Off

Paid Holidays

Full healthcare benefits

401(k) with 4% match

Hotel and food & beverage discounts

Job summary

HVMG - Hospitality Ventures Management Group is seeking a Front Office Manager to oversee all front desk operations and ensure a welcoming, efficient guest experience. You will lead and train the front desk team, manage scheduling, guest relations, and daily reports, driving service excellence and operational efficiency across the front office.

You will report to the Director of Rooms or General Manager. The role offers opportunities within a nationwide portfolio and requires flexibility in

Qualifications

• Hotel front desk operations knowledge preferred.
• Ability to lead and grow the guest service department.
• Strong communication and interpersonal skills.

Responsibilities

• Oversee front desk operations and guest experiences.
• Lead, train, and support front desk staff; manage scheduling.
• Handle guest relations, daily reports, and service recovery.

Skills

Team leadership

Guest service

English proficiency

Education

High school diploma or GED

1 year of hotel experience

Job description

HVMG - Hospitality Ventures Management Group is seeking a Front Office Manager to oversee all front desk operations and ensure a welcoming, efficient guest experience. You will lead and train the front desk team, manage scheduling, guest relations, and daily reports, driving service excellence and operational efficiency across the front office.

You will report to the Director of Rooms or General Manager. The role offers opportunities within a nationwide portfolio and requires flexibility in