Guest Experience Manager: Front Desk Leader

Davidson Hospitality Group; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Teledoc service

Pet Insurance

Job summary

Davidson Hospitality Group is seeking a Front Desk Manager to lead the front desk team and deliver exceptional guest experiences. You will be the first point of contact, ensuring a welcoming atmosphere and smooth daily operations.

The role requires guiding staff, handling inquiries, and coordinating with other departments to heighten guest satisfaction. Join a premier hospitality management company with a breadth of brands and a focus on values and exceptional service.

Qualifications

• 2 years front office or related management experience.
• Strong time management and negotiation skills.
• Ability to lead each discipline of the department independently.
• Knowledge of employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience.
• Excellent communication with the public and team members.
• Read, write and speak English fluently.
• Proficient computer skills: Opera PMS, Micros, Microsoft Office and Excel.

Responsibilities

• Oversee the daily front desk operations for efficiency.
• Train, mentor and motivate front desk staff.
• Handle guest inquiries, concerns and complaints professionally.
• Coordinate with other departments for seamless guest experiences.
• Manage check-in/check-out processes and reservations.
• Enforce hotel policies and procedures for guest satisfaction.
• Monitor room inventory and maximize revenue through room management.
• Conduct performance evaluations and provide feedback.

Skills

Time management

Negotiation

People leadership

Cash handling

Communication

English fluency

Computer skills

Tools

Opera PMS

Micros

Microsoft Office

Excel

Job description

Davidson Hospitality Group is seeking a Front Desk Manager to lead the front desk team and deliver exceptional guest experiences. You will be the first point of contact, ensuring a welcoming atmosphere and smooth daily operations.

The role requires guiding staff, handling inquiries, and coordinating with other departments to heighten guest satisfaction. Join a premier hospitality management company with a breadth of brands and a focus on values and exceptional service.