Front Office Manager: Guest Experience Leader

Concord Hospitality Enterprises; Jacksonville (FL); On-site; USD 49,000 - 74,000; Full time

Benefits offered by this job

Medical benefits

401K

Tuition assistance

Discounted rates

Training & development

Career advancement

Job summary

Concord Hospitality Enterprises seeks a Front Office Manager to lead the hotel’s front desk team, ensuring exceptional guest service and adherence to brand standards. You will supervise check-in/check-out, train staff, and act as manager on duty to deliver a superior guest experience.

You will drive revenue with the GM and Sales, manage financial controls, and maintain a positive work environment across all hotel operations.

Qualifications

• Maintains guest service as the driving philosophy of the hotel.
• Trains staff in check-in/check-out, telephone procedures, and hotel systems.
• Leads front desk operations and acts as manager on duty.
• Collaborates with GM and Sales to drive revenue and set up rate codes.

Responsibilities

• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest services in responding promptly to guest needs.
• Is committed to making every guest satisfied.
• Ensures all hotel staff, including new hires, know all components of guest services and are trained to meet standards.
• Develops added value customer service programs.
• Empowers hotel staff to deliver guest service by encouraging and rewarding responsive guest assistance.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of consistent guest service.
• Responsible for resolving any guest issues that the front desk team cannot resolve themselves and providing training for them to be able to resolve in the future.
• Acts as manager on duty for hotel and manages front desk operations.

Skills

Front desk supervision

Guest service

Leadership

Revenue management

Staff training

Communication

Job description

Concord Hospitality Enterprises seeks a Front Office Manager to lead the hotel’s front desk team, ensuring exceptional guest service and adherence to brand standards. You will supervise check-in/check-out, train staff, and act as manager on duty to deliver a superior guest experience.

You will drive revenue with the GM and Sales, manage financial controls, and maintain a positive work environment across all hotel operations.