Front Desk Supervisor: Guest Experience Leader | PTO

Davidson Hospitality Group.; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hospitality Group. is seeking a dynamic Front Desk Supervisor for its Miami location. This role involves leading the front desk team to ensure exceptional guest service, managing check-ins and check-outs, and addressing guest inquiries. The ideal candidate will have strong leadership skills, prior cash handling experience, and excellent communication abilities.

Join us and be part of a team that values excellence and growth, enjoying a comprehensive benefits package including medical coverage, tuition reimbursement, and paid time off.

Qualifications

• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other team members.
• Read, write and speak English fluently.
• Six months front desk experience required.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests professionally.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies.

Skills

Customer service skills

Leadership

Cash handling

Computer skills

Communication

Flexibility

Education

High School graduate or G.E.D. equivalent

Job description

Davidson Hospitality Group. is seeking a dynamic Front Desk Supervisor for its Miami location. This role involves leading the front desk team to ensure exceptional guest service, managing check-ins and check-outs, and addressing guest inquiries. The ideal candidate will have strong leadership skills, prior cash handling experience, and excellent communication abilities.

Join us and be part of a team that values excellence and growth, enjoying a comprehensive benefits package including medical coverage, tuition reimbursement, and paid time off.