Front Office Manager: Lead Guest Experience & Ops

Dimensionhospitality; Lubbock (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

Dimension Hospitality is seeking a Front Office Manager to oversee all front desk operations and guest service functions. You will support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure.

You will work closely with hotel leadership to maintain productivity, accuracy, and exceptional service, leading daily operations and coaching a high-performing team to deliver an outstanding guest experience.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication, leadership, and problem solving skills.
• Organized, dependable, and detail oriented.
• Comfortable using hotel systems, reporting tools, and front office processes.
• Able to multitask and maintain professionalism under pressure.
• Passionate about hospitality and creating excellent guest experiences.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns and service issues professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor financial processes such as cash handling and end of day reporting.
• Communicate effectively with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient, and service focused front office environment.

Skills

Front Office Leadership

Staff Scheduling

Guest Service

Communication

Problem Solving

Attention to Detail

Job description

Dimension Hospitality is seeking a Front Office Manager to oversee all front desk operations and guest service functions. You will support staffing, training, performance, and service standards while ensuring a positive guest experience from arrival through departure.

You will work closely with hotel leadership to maintain productivity, accuracy, and exceptional service, leading daily operations and coaching a high-performing team to deliver an outstanding guest experience.