Front Desk Supervisor

Davidson Hospitality Group.; Miami (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Multiple Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Davidson Hospitality Group. is seeking a dynamic Front Desk Supervisor for its Miami location. This role involves leading the front desk team to ensure exceptional guest service, managing check-ins and check-outs, and addressing guest inquiries. The ideal candidate will have strong leadership skills, prior cash handling experience, and excellent communication abilities.

Join us and be part of a team that values excellence and growth, enjoying a comprehensive benefits package including medical coverage, tuition reimbursement, and paid time off.

Qualifications

• Prior cash handling experience necessary.
• Ability to communicate effectively with the public and other team members.
• Read, write and speak English fluently.
• Six months front desk experience required.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests professionally.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies.

Skills

Customer service skills

Leadership

Cash handling

Computer skills

Communication

Flexibility

Education

High School graduate or G.E.D. equivalent

Job description

Overview

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you will ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork.

Key Responsibilities:

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Join our team as a Front Desk Supervisor and take your hospitality career to new heights. With your leadership skills and passion for hospitality, you will inspire and empower our front desk team to provide memorable stays for our valued guests.

Qualifications

• Prior cash handling experience necessary
• High School graduate or G.E.D. equivalent
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Six months Front Desk experience
• Strong computer skills
• Flexible schedule including nights and weekends

Benefits

In keeping with the company’s heritage of delivering value, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation. Davidson Hospitality is a drug‑free workplace. Pre‑employment drug test and background check required. We participate in E‑Verify.