Guest Experience Leader, Front Office Operations

Dimension Hospitality; Alexandria (VA); On-site; USD 60,000 - 85,000; Full time

Job summary

Dimension Hospitality is seeking a Front Office Manager to oversee all front desk operations, guest service functions, and staffing. You will lead daily activities, supervise scheduling, and ensure a welcoming, efficient experience from arrival to departure.

You will train and coach the front desk and guest service team, resolve escalated issues, monitor cash handling and reporting, and collaborate with housekeeping and engineering to maintain brand standards and service excellence.

Qualifications

• Previous hotel front office leadership experience required.
• Strong communication and leadership skills.
• Organized, dependable and guest-focused.
• Comfortable with hotel systems and reporting tools.

Responsibilities

• Lead daily front office operations, including staff supervision and scheduling.
• Train, coach, and develop front desk and guest service team members.
• Oversee check ins, check outs, reservations, and billing accuracy.
• Resolve escalated guest concerns professionally.
• Ensure compliance with hotel policies, brand standards, and procedures.
• Monitor cash handling and end of day reporting.
• Communicate with housekeeping, engineering, and leadership.
• Support hiring, performance reviews, and team development.
• Maintain a welcoming, efficient front office environment.

Skills

Leadership

Communication

Guest service

Staff supervision

Scheduling

Training

Problem solving

Organization

Cash handling

Brand standards

Job description

Dimension Hospitality is seeking a Front Office Manager to oversee all front desk operations, guest service functions, and staffing. You will lead daily activities, supervise scheduling, and ensure a welcoming, efficient experience from arrival to departure.

You will train and coach the front desk and guest service team, resolve escalated issues, monitor cash handling and reporting, and collaborate with housekeeping and engineering to maintain brand standards and service excellence.