Front Desk Manager

Davidson Hospitality Group; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Dental & Vision Coverage

Teledoc service

Pet Insurance

Job summary

Davidson Hospitality Group is seeking a Front Desk Manager to lead the front desk team and deliver exceptional guest experiences. You will be the first point of contact, ensuring a welcoming atmosphere and smooth daily operations.

The role requires guiding staff, handling inquiries, and coordinating with other departments to heighten guest satisfaction. Join a premier hospitality management company with a breadth of brands and a focus on values and exceptional service.

Qualifications

• 2 years front office or related management experience.
• Strong time management and negotiation skills.
• Ability to lead each discipline of the department independently.
• Knowledge of employment and Innkeeper laws of the jurisdiction.
• Prior cash handling experience.
• Excellent communication with the public and team members.
• Read, write and speak English fluently.
• Proficient computer skills: Opera PMS, Micros, Microsoft Office and Excel.

Responsibilities

• Oversee the daily front desk operations for efficiency.
• Train, mentor and motivate front desk staff.
• Handle guest inquiries, concerns and complaints professionally.
• Coordinate with other departments for seamless guest experiences.
• Manage check-in/check-out processes and reservations.
• Enforce hotel policies and procedures for guest satisfaction.
• Monitor room inventory and maximize revenue through room management.
• Conduct performance evaluations and provide feedback.

Skills

Time management

Negotiation

People leadership

Cash handling

Communication

English fluency

Computer skills

Tools

Opera PMS

Micros

Microsoft Office

Excel

Job description

Overview

Are you a dynamic and customer-focused individual with a passion for hospitality? Join our team as a Front Desk Manager and lead our front desk team to deliver exceptional guest experiences. As the first point of contact for our guests, your high energy and enthusiasm will create a positive and welcoming atmosphere.

Key Responsibilities:

• Oversee the daily operations of the front desk, ensuring efficient and smooth processes
• Train, mentor, and motivate front desk staff to deliver outstanding service
• Handle guest inquiries, concerns, and complaints in a professional and timely manner
• Coordinate with other departments to ensure seamless guest experiences
• Monitor and maintain front desk procedures, including check-in/check-out processes and reservation management
• Implement and enforce hotel policies and procedures to ensure compliance and guest satisfaction
• Manage room inventory and maximize revenue through effective room management strategies
• Conduct performance evaluations and provide feedback to front desk team members

Qualifications

• 2 years prior departmental management experience in front office or related disciplines
• Time management and negotiation skills
• Ability to manage and lead each discipline of the department independently
• Ability to manage according to employment and Innkeeper laws of the jurisdiction
• Prior cash handling experience necessary
• Ability to communicate effectively with the public and other Team Members
• Read, write and speak English fluently
• Computer experience required. Proficient in Opera PMS, Micros, Microsoft Office and Excel

Benefits

Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.

Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.

• Multiple Tiers of Medical Coverage
• Dental & Vision Coverage
• 24/7 Teledoc service
• Free Maintenance Medications
• Pet Insurance
• Hotel Discounts
• Tuition Reimbursement
• Paid Time Off (vacation, sick, bereavement, and Holidays).
• 401K Match

Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.