Evening Front Office Leader — Elevate Guest Experience

Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course; Monterey (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Three Tiers of Medical Coverage

Dental & Vision Coverage

24/7 Teledoc service

Free Maintenance Medications

Pet Insurance

Hotel Discounts

Tuition Reimbursement

Paid Time Off (vacation, sick, bereav,

and Holidays).

Job summary

Davidson Hospitality Group seeks an Assistant Front Office Manager to support the Front Office Manager in supervising all front office operations at our Monterey property. You will help oversee the front desk, concierge, PBX and bell staff, including selecting, training and developing the team, with a focus on delivering exceptional service.

This role predominantly covers evening shifts to ensure there is a Manager On-Duty during the evening hours, maintaining guest satisfaction, smooth

Qualifications

• Prior cash handling experience necessary.
• Minimum of 2 years previous hotel front office in a similar role.
• Excellent guest service, organization and problem solving skills.
• Ability to multi task and work in a fast paced environment.
• Ability to work a flexible schedule to include weekends and holidays.

Responsibilities

• Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Establishes and maintains open, collaborative relationships with employees.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Collaborates with the Front Office Manager on ways to continually improve departmental service.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Serves as a role model to demonstrate appropriate behaviors.
• Sets a positive example for guest relations.
• Displays outstanding hospitality skills.
• Empowers employees to provide excellent customer service.

Skills

Cash handling

Hotel front office experience

Guest service

Organization

Problem solving

Multi tasking

Flexible schedule

Job description

Davidson Hospitality Group seeks an Assistant Front Office Manager to support the Front Office Manager in supervising all front office operations at our Monterey property. You will help oversee the front desk, concierge, PBX and bell staff, including selecting, training and developing the team, with a focus on delivering exceptional service.

This role predominantly covers evening shifts to ensure there is a Manager On-Duty during the evening hours, maintaining guest satisfaction, smooth