Front Desk Supervisor — Elevate Guest Experience

Asher Adams, An Autograph Collection Hotel; Salt Lake City (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Davidson Hospitality Group in Salt Lake City is seeking a Front Desk Supervisor to lead the front desk team and deliver outstanding guest service. You will ensure smooth check-in/check-out, resolve issues, and uphold service standards in a dynamic hotel environment.

The role requires a proactive leader with cash handling experience, strong English communication, and solid computer skills. A flexible schedule including nights and weekends is required to maintain 24/7 guest satisfaction.

Qualifications

• High School diploma or GED required.
• Prior cash handling experience.
• Excellent communication with guests and team members.
• Read, write and speak English fluently.
• Minimum six months front desk experience.
• Strong computer skills and cash handling proficiency.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.

Skills

Cash handling

Communication

English fluency

Front desk experience

Computer skills

Team leadership

Education

High School diploma or GED

Job description

Davidson Hospitality Group in Salt Lake City is seeking a Front Desk Supervisor to lead the front desk team and deliver outstanding guest service. You will ensure smooth check-in/check-out, resolve issues, and uphold service standards in a dynamic hotel environment.

The role requires a proactive leader with cash handling experience, strong English communication, and solid computer skills. A flexible schedule including nights and weekends is required to maintain 24/7 guest satisfaction.