Guest Experience Manager

SP Hotel; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K plan

Employee discounts

Job summary

Shamin Hotels in Richmond, VA seeks a friendly Guest Service Agent to check guests in/out, handle reservations, and answer questions with warmth. You will guide guests to local attractions and ensure an exceptional stay. This role emphasizes service, accuracy, and a positive guest experience at our properties.

The ideal candidate brings front desk experience, strong communication, and reliability, contributing to a team-focused culture within a growing hotel company in the Mid-Atlantic region.

Qualifications

• Experience as a front desk agent is preferred.
• Strong customer service and communication abilities.
• Capable of multitasking with good time management.

Responsibilities

• Greets and registers guests; handles check-in and check-out.
• Responds to inquiries and reservations, providing local recommendations.
• Processes payments and maintains accurate guest records.
• Cross-sells hotel services and coordinates with staff as needed.

Skills

Front desk experience

Customer service

Communication skills

Time management

Reliable transportation

Education

High school diploma or GED

Job description

Shamin Hotels in Richmond, VA seeks a friendly Guest Service Agent to check guests in/out, handle reservations, and answer questions with warmth. You will guide guests to local attractions and ensure an exceptional stay. This role emphasizes service, accuracy, and a positive guest experience at our properties.

The ideal candidate brings front desk experience, strong communication, and reliability, contributing to a team-focused culture within a growing hotel company in the Mid-Atlantic region.