Guest Experience Manager

Hy-Vee; Galesburg (IL); On-site; USD 23,000 - 28,000; Full time

Job summary

Hy-Vee in Galesburg, IL is seeking a Service Manager to lead grocery operations and deliver exceptional customer service. You will supervise staff, plan schedules, and ensure efficient, friendly service while maintaining store standards and safety.

The role emphasizes teamwork, problem solving, and a customer-first attitude to build shopper loyalty. Qualified candidates have a High School diploma or equivalent and 2+ years in a related role.

Qualifications

• High School diploma or equivalent required or preferred.
• Two years or more of similar or related work experience preferred.
• Ability to supervise and coach employees while ensuring excellent customer service.

Responsibilities

• Provides prompt, efficient and friendly customer service and supports customers' needs.
• Plans, assigns and monitors employee duties to ensure smooth store operations.
• Supervises store activities across departments and acts as a role model for staff.
• Learns customers' names and greets them respectfully to enhance the shopping experience.
• Ensures safety, policies, and procedures are followed and handles inquiries professionally.

Skills

Customer service

People management

Team leadership

Communication

Conflict resolution

Education

High School diploma or equivalent

Tools

POS systems

Inventory management

Job description

Hy-Vee in Galesburg, IL is seeking a Service Manager to lead grocery operations and deliver exceptional customer service. You will supervise staff, plan schedules, and ensure efficient, friendly service while maintaining store standards and safety.

The role emphasizes teamwork, problem solving, and a customer-first attitude to build shopper loyalty. Qualified candidates have a High School diploma or equivalent and 2+ years in a related role.