Grocery Service Manager: Customer & Team Leader

Hy-Vee; Waverly (IA); On-site; USD 42,000 - 62,000; Full time

Job summary

Hy-Vee is seeking a Service Manager in the Grocery department to provide prompt, friendly customer service and supervise daily operations. You will plan schedules, lead staff, train employees, and ensure safety and store policy compliance while coordinating across departments to meet customer needs.

Ideal candidates bring strong communication, problem-solving abilities, and a growth mindset to support customers and team members in a fast-paced retail environment.

Qualifications

• High School or equivalent experience.
• Ability to supervise and coordinate activities of employees.
• Strong customer service and communication skills.

Responsibilities

• Provide prompt, friendly customer service to shoppers.
• Supervise store employees and coordinate tasks across departments.
• Plan work schedules and assign duties to staff, ensuring timely completion.
• Train employees on store policies, safety procedures, and job duties.
• Maintain safety standards and handle customer issues professionally.
• Assist with merchandise orders, pricing, and displays as needed.

Skills

Customer service

Leadership

Staff scheduling

Training

Problem solving

Safety compliance

Education

High School or equivalent

Job description

Hy-Vee is seeking a Service Manager in the Grocery department to provide prompt, friendly customer service and supervise daily operations. You will plan schedules, lead staff, train employees, and ensure safety and store policy compliance while coordinating across departments to meet customer needs.

Ideal candidates bring strong communication, problem-solving abilities, and a growth mindset to support customers and team members in a fast-paced retail environment.