Grocery Service Manager: Customer Experience Leader

Hy-Vee, Inc.; Emmetsburg (IA); On-site; USD 38,000 - 58,000; Full time

Job summary

Hy-Vee, Inc. in Emmetsburg, IA, is seeking a Service Manager to oversee grocery operations and lead a team to deliver prompt, friendly customer service. The role emphasizes creating a positive store atmosphere, frontline leadership, and effective scheduling while maintaining high service standards.

The position requires managing employees, ensuring merchandise flow, and upholding safety and store policies. A high school education and 2+ years in related work are preferred, with responsibilities

Qualifications

• High School or equivalent experience.
• Two years or more of similar or related work experience preferred.
• Ability to supervise and coordinate activities of employees.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Plans, prepares, and adjusts work schedules and assigns employees to duties.
• Supervises and coordinates activities of employees in all areas of the store and ensures duties are completed on time.
• Provides prompt, courteous, and efficient service by greeting customers and addressing their needs.

Skills

Customer service

Leadership

Teamwork

Communication

Education

High School or equivalent

Job description

Hy-Vee, Inc. in Emmetsburg, IA, is seeking a Service Manager to oversee grocery operations and lead a team to deliver prompt, friendly customer service. The role emphasizes creating a positive store atmosphere, frontline leadership, and effective scheduling while maintaining high service standards.

The position requires managing employees, ensuring merchandise flow, and upholding safety and store policies. A high school education and 2+ years in related work are preferred, with responsibilities