Grocery Service Leader – Customer Experience

3M HEALTHCARE; Janesville (WI); On-site; USD 42,000 - 58,000; Full time

Job summary

Hy-Vee is seeking a Service Manager in the Grocery department. The role focuses on delivering prompt, courteous service, supervising store staff, and maintaining a positive atmosphere for customers and team members alike.

Key duties include scheduling, training, ensuring safety compliance, and supporting merchandising and promotions to improve the customer shopping experience. A strong service mindset and leadership presence are essential.

Qualifications

• High School diploma or equivalent; two years or more of related work experience preferred.
• Strong customer service and interpersonal skills.
• Ability to supervise and coordinate staff.

Responsibilities

• Maintain a positive, friendly store atmosphere and lead by example.
• Provide prompt, courteous service and greet customers by name when possible.
• Plan and assign work schedules and supervise staff.
• Ensure compliance with store policies and safety procedures.
• Assist in merchandising, pricing and promotions as directed.
• Train and enforce safety procedures.

Skills

Partnerships

Growth mindset

Results oriented

Customer focused

Professionalism

Education

High School or equivalent

Job description

Hy-Vee is seeking a Service Manager in the Grocery department. The role focuses on delivering prompt, courteous service, supervising store staff, and maintaining a positive atmosphere for customers and team members alike.

Key duties include scheduling, training, ensuring safety compliance, and supporting merchandising and promotions to improve the customer shopping experience. A strong service mindset and leadership presence are essential.