Store Service Manager - Customer Experience Leader

Hy-Vee, Inc.; Springfield (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Hy-Vee, Inc. in Springfield, MO, is seeking a Service Manager in Grocery who provides prompt, friendly customer service, leads by example, and maintains a positive, team-oriented work environment.

You will plan schedules, supervise staff across departments, ensure safety and policy compliance, handle customer issues, and support store operations to meet department goals and deliver an excellent shopping experience.

Qualifications

• High School diploma or equivalent.
• Two years or more of similar or related work experience preferred.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and teamwork.
• Provides prompt, efficient and friendly customer service to customers and greets them by name when possible.
• Supervises and coordinates activities of employees and plans work schedules.
• Ensures proper customer service throughout the store and addresses specific customer issues.
• Trains and enforces safety procedures to provide a safe work environment.
• Speaks with customers and employees to resolve questions and concerns and maintains professional relations.

Education

High School or equivalent

Job description

Hy-Vee, Inc. in Springfield, MO, is seeking a Service Manager in Grocery who provides prompt, friendly customer service, leads by example, and maintains a positive, team-oriented work environment.

You will plan schedules, supervise staff across departments, ensure safety and policy compliance, handle customer issues, and support store operations to meet department goals and deliver an excellent shopping experience.