Retail Service Manager: Lead Teams & Customer Experience

Hy-Vee, Inc.; Ashwaubenon (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly, supervising staff across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed.

The role requires a high school diploma or equivalent and 2+ years of related experience, with a focus on developing people and delivering results in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Two or more years of similar or related work experience preferred.
• Strong customer service and leadership skills.
• Ability to plan and adjust work schedules.
• Experience training employees and enforcing policies.
• Ability to handle cash registers and POS transactions.

Responsibilities

• Provide prompt, friendly customer service and greet customers.
• Lead by example to maintain positive employee relations and teamwork.
• Plan and adjust work schedules and assign duties.
• Supervise store activities and ensure proper service.
• Train workers on store policies and safety procedures.
• Review reports and payroll; manage inventory and displays.

Skills

Customer service

Leadership

Scheduling

Training

Payroll basics

Communication

Problem-solving

Education

High school diploma or equivalent

Two years of related work experience

Tools

Cash registers

POS systems

Job description

Hy-Vee, Inc. is seeking a Service Manager to keep the store running smoothly, supervising staff across departments and ensuring prompt, friendly service. You will lead by example, manage schedules, handle customer issues, oversee merchandising and compliance, and step in wherever needed.

The role requires a high school diploma or equivalent and 2+ years of related experience, with a focus on developing people and delivering results in a fast-paced retail environment.