Guest Experience Leader - Store Ops & Coaching

Five Below Inc; Charlotte (NC); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below Inc. in Charlotte is hiring for a store leader role focused on delivering WOW customer service and strong front-end operations. You will train team members, manage daily store activities, and help drive sales while ensuring brand standards are met.

The position requires at least 2 years of management experience, excellent communication, and the ability to work a flexible schedule, including evenings and weekends. Competitive hourly wages apply.

Qualifications

• High School diploma or equivalent required; college experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.
• Creative thinking with a customer-focused approach.

Responsibilities

• Lead store to achieve and maintain customer service score goals.
• Train crew on the BEST customer service experience for fast, friendly checkout.
• Oversee front-end operations and merchandising to brand standards.
• Ensure front-end equipment works and staff are trained.
• Open/close procedures; maintain store cleanliness and readiness.
• Perform store manager duties in the absence of the manager.
• Recruit, train, coach, develop and supervise crew members.
• Collaborate with store leadership on merchandising procedures.
• Maintain stock room and overall store upkeep.
• Support flexible scheduling including days, evenings, weekends, and travel as needed.

Skills

Management experience

Communication skills

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below Inc. in Charlotte is hiring for a store leader role focused on delivering WOW customer service and strong front-end operations. You will train team members, manage daily store activities, and help drive sales while ensuring brand standards are met.

The position requires at least 2 years of management experience, excellent communication, and the ability to work a flexible schedule, including evenings and weekends. Competitive hourly wages apply.