Front-End & Customer Experience Leader

Five Below; Charlotte (NC); On-site; USD 17,000 - 24,000; Full time

Job summary

Five Below is seeking a results-oriented leader to oversee store operations in Charlotte. This hourly, full-time role emphasizes exceptional customer service, staff training, and adherence to brand standards.

The incumbent will manage opening/closing, merchandising, and daily store performance. Ideal candidates have 2+ years in management, strong communication skills, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on best service.
• Leads store to achieve customer service score goals.
• Oversees front-end operations and merchandising to brand standards.
• Manages opening/closing, cleanliness, stock recovery and readiness for customers.
• Performs store manager duties in the manager's absence.
• Partners with the store manager to recruit, train, coach and supervise crew.
• Coordinates with leadership on merchandising and store recovery.
• Maintains stock room and general store upkeep.

Skills

Excellent communication

Multitasking

Creative thinking

Under pressure

Education

High School Diploma or equivalent

Job description

Five Below is seeking a results-oriented leader to oversee store operations in Charlotte. This hourly, full-time role emphasizes exceptional customer service, staff training, and adherence to brand standards.

The incumbent will manage opening/closing, merchandising, and daily store performance. Ideal candidates have 2+ years in management, strong communication skills, and the ability to multi-task in a fast-paced environment.