Customer Experience Leader | Store Ops & Service

Five Below; Charlotte (NC); On-site; USD 21,000 - 32,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below is seeking a Store Manager or Store Lead to oversee store operations in Charlotte, NC. This hourly role focuses on delivering WOW customer service, leading front-end operations, and driving store performance to meet district targets.

You will recruit and coach crew members, manage scheduling, and ensure compliance with company standards. The role requires flexibility, strong communication, and the ability to work varied shifts.

Qualifications

• High school graduate or equivalent; college experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task, think creatively, and remain composed under pressure.

Responsibilities

• Lead assigned store to achieve and maintain customer service score goals set by District Manager.
• Oversee front-end operations and merchandising to meet brand standards.
• Ensure front-end equipment is functioning and staff is trained to use it.
• Handle opening/closing procedures and maintain store cleanliness and readiness for customers.
• Perform store manager duties in the absence of the store manager.
• Recruit, train, coach, develop, and supervise crew members.
• Coordinate with leadership on merchandising and recovery; perform general store maintenance.

Skills

Verbal communication

Written communication

Customer service

Leadership

Multi-tasking

Creativity

Staying composed under pressure

Education

High School Diploma or Equivalent

College experience preferred

Tools

Cash register

Job description

Five Below is seeking a Store Manager or Store Lead to oversee store operations in Charlotte, NC. This hourly role focuses on delivering WOW customer service, leading front-end operations, and driving store performance to meet district targets.

You will recruit and coach crew members, manage scheduling, and ensure compliance with company standards. The role requires flexibility, strong communication, and the ability to work varied shifts.