Guest Experience Leader - Store Floor & Growth

Lululemon Athletica; Chicago, Northern (IL, KY); Hybrid; USD 33,000 - 39,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Savings and retirement plan matching

Parenthood top-up

Development course offerings

Job summary

Lululemon Athletica is seeking a Contract Guest Experience Lead at Rush St in Chicago to elevate the in-store guest journey. You will lead on the floor, deliver technical product education, and collaborate with the leadership team to hit daily sales targets.

Requirements include at least 1 year of retail or customer experience and experience in leading or mentoring others. Flexibility with shifts and travel as needed is expected.

Qualifications

• 1 year retail or customer experience.
• Experience in leading, mentoring, or delegating with others.

Responsibilities

• Lead from the floor to deliver an exceptional and inclusive guest experience.
• Provide technical product education to guests to meet their needs.
• Act as Supervisor on Duty and help achieve daily sales targets.
• Prepare store readiness and maintain operational excellence during shifts.
• Participate in the store’s hiring, onboarding, and training processes.
• Offer direct feedback and in-the-moment recognition to team members.
• Foster a respectful, inclusive, and productive team environment.

Skills

Retail experience

Guest experience leadership

Mentoring / delegation

Education

High school diploma/GED/equivalent

Job description

Lululemon Athletica is seeking a Contract Guest Experience Lead at Rush St in Chicago to elevate the in-store guest journey. You will lead on the floor, deliver technical product education, and collaborate with the leadership team to hit daily sales targets.

Requirements include at least 1 year of retail or customer experience and experience in leading or mentoring others. Flexibility with shifts and travel as needed is expected.