Guest Experience Leader

Lululemon Athletica; Skokie (IL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Extended health and dental benefits

Mental health plans

Paid time off

Retirement plan matching

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon Athletica in Skokie, IL seeks a Guest Experience Lead to drive in-store performance through exceptional guest experiences and product education. You will lead on the floor, supervise when needed, and contribute to store hiring and training initiatives.

The role emphasizes delivering technical product education, achieving sales targets, and fostering an inclusive team culture in a fast-paced retail setting.

Qualifications

• 1 year retail or customer experience.
• Experience in leading, mentoring, or delegating with others.

Responsibilities

• Lead from the floor to deliver exceptional guest experience.
• Provide technical product education to guests and articulate brand value.
• Open and close the store per procedures.
• Review daily data to drive sales goals and motivate the team.
• Participate in hiring, onboarding and training.
• Coach team members with direct feedback and demonstrations.
• Foster an inclusive, respectful team environment.

Skills

Retail experience

Leadership

Guest service

Communication

Mentoring

Adaptability

Problem solving

Education

High school diploma/GED

Job description

lululemon Athletica in Skokie, IL seeks a Guest Experience Lead to drive in-store performance through exceptional guest experiences and product education. You will lead on the floor, supervise when needed, and contribute to store hiring and training initiatives.

The role emphasizes delivering technical product education, achieving sales targets, and fostering an inclusive team culture in a fast-paced retail setting.