Guest Experience Leader — Frontline Retail Coach (Contract)

Lululemon Athletica; Northern (KY); Hybrid; USD 31,000 - 36,000; Full time

Job summary

lululemon is seeking a Guest Experience Lead at Fashion Outlets of Chicago on a contract through February 2027. The role focuses on delivering a high-quality in-store experience, leading from the floor, and driving sales targets with the store team.

Responsibilities include supervising on shift, mentoring teammates, hiring input, and ensuring operational readiness. Requires 1 year of retail experience and willingness to travel to the store location.

Qualifications

• 1 year of retail or customer experience, including guest resolution.
• Experience in leading, mentoring, or delegating with others.
• High school diploma/GED or higher.

Responsibilities

• Lead from the floor to deliver an exceptional guest experience.
• Provide technical product education to guests.
• Act as Supervisor on Duty when on the floor.
• Open/close the store per procedures.
• Review daily data to track sales goals and motivate the team.
• Assist in hiring, onboarding, and training.
• Provide feedback, recognition, and coaching to team members.
• Foster an inclusive, respectful team environment.

Skills

Retail/customer experience

Leadership

Communication

Travel readiness

Education

High school diploma or GED

Job description

lululemon is seeking a Guest Experience Lead at Fashion Outlets of Chicago on a contract through February 2027. The role focuses on delivering a high-quality in-store experience, leading from the floor, and driving sales targets with the store team.

Responsibilities include supervising on shift, mentoring teammates, hiring input, and ensuring operational readiness. Requires 1 year of retail experience and willingness to travel to the store location.