Guest Experience Lead: Elevate Service & Lead on the Floor

lululemon; Rosemont (IL); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Extended health & dental

Paid time off

Retirement plan matching

Employee discount

Fitness & yoga classes

Parental leave

Development courses

Mentorship programs

Job summary

lululemon in Rosemont, IL is seeking a Guest Experience Lead to join its store leadership team. You will guide on-floor guest interactions, deliver technical product education, and drive daily sales while coaching team members.

This role requires 1 year of retail or customer experience and prior leadership or mentoring experience. You will open/close the store, review daily data, and help hire and onboard colleagues.

Qualifications

• 1 year retail or customer experience (guest resolution, tough conversations).
• Some experience in leading, mentoring, or delegating with others.

Responsibilities

• Lead from the floor to deliver exceptional guest experiences.
• Provide technical product education to meet guests' needs.
• Open and close the store per procedures and manage daily operations.
• Review daily metrics to drive sales and coach the team.
• Participate in hiring, onboarding, and training of team members.
• Offer direct feedback and recognition to support learning and growth.
• Foster an inclusive, collaborative team environment.

Skills

Guest experience

Leadership

Communication

Team mentoring

Customer service

Education

High school diploma or GED

Job description

lululemon in Rosemont, IL is seeking a Guest Experience Lead to join its store leadership team. You will guide on-floor guest interactions, deliver technical product education, and drive daily sales while coaching team members.

This role requires 1 year of retail or customer experience and prior leadership or mentoring experience. You will open/close the store, review daily data, and help hire and onboard colleagues.