Guest Experience Leader – Service & Engagement

Target; Homewood (IL); On-site; USD 33,000 - 56,000; Full time

Benefits offered by this job

Health benefits

401(k)

Employee discount

Paid sick leave

Paid holidays

Paid vacation

Job summary

Target is seeking a Service and Engagement Team Leader in Homewood, IL to lead guest services and drive guest loyalty. You will manage a team of Guest Advocates and Front of Store Attendants, ensuring timely, friendly service in a fast-paced retail environment.

You will develop talent, coordinate daily workloads, and support store promotions while upholding safety and compliance. A flexible schedule is expected, including nights and weekends.

Qualifications

• You enjoy interacting and helping others.
• You thrive in a fast-paced, physically demanding role with teamwork, flexibility.
• You are open to a variable schedule including nights, weekends, holidays.

Responsibilities

• Deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Lead a team of hourly team members and ensure consistent operations.
• Review area guest, financial and team metrics to identify opportunities and drive results.
• Support promotions and store events to engage guests.

Skills

Guest interaction

Team leadership

Adaptability

Communication

Job description

Target is seeking a Service and Engagement Team Leader in Homewood, IL to lead guest services and drive guest loyalty. You will manage a team of Guest Advocates and Front of Store Attendants, ensuring timely, friendly service in a fast-paced retail environment.

You will develop talent, coordinate daily workloads, and support store promotions while upholding safety and compliance. A flexible schedule is expected, including nights and weekends.