Guest Experience Team Leader

Target; Naperville (IL); On-site; USD 33,000 - 56,000; Full time

Benefits offered by this job

Health benefits

Employee discount

Paid holidays

401(k) plan

Job summary

Target in Naperville, IL is seeking a Service and Engagement Team Leader to lead guest experiences and a team of hourly associates. You will focus on delivering exceptional service, coordinating daily workloads, and driving loyalty through effective team management.

The role requires flexibility to work varied hours, including nights and weekends, with opportunities to mentor staff and promote a guest-centric culture while aligning with store goals and safety standards.

Qualifications

• You enjoy interacting and helping others.
• You thrive in a fast-moving, active role.
• You are open to a variable work schedule.
• Willing to work nights, weekends and holidays.

Responsibilities

• Deliver guest experience commitments consistently.
• Ensure the team delivers on Target’s commitments and operations.
• Lead a team of hourly team members and develop talent.
• Plan daily/weekly workload to meet store goals and priorities.
• Coach and coach again to uplift performance and engagement.

Skills

Guest service

Team leadership

Flexibility

Problem solving

Job description

Target in Naperville, IL is seeking a Service and Engagement Team Leader to lead guest experiences and a team of hourly associates. You will focus on delivering exceptional service, coordinating daily workloads, and driving loyalty through effective team management.

The role requires flexibility to work varied hours, including nights and weekends, with opportunities to mentor staff and promote a guest-centric culture while aligning with store goals and safety standards.