Retail Guest Experience Team Leader

Roundel; Lombard (IL); Hybrid; USD 33,000 - 56,000; Full time

Job summary

Target is seeking a Service & Engagement Team Leader at our Lombard, IL store. You will lead a team to deliver outstanding guest service, manage daily tasks, and ensure efficient checkout, pickup, and drive-up experiences.

The role demands strong communication, inclusivity, and a proactive problem-solving approach. You will help drive sales, coach hourly team members, and maintain a welcoming store environment while adhering to safety and policy standards.

Qualifications

• Must have a high school diploma or equivalent.
• Ability to communicate clearly with guests and team members.
• Welcoming and helpful attitude toward all guests and fellow team members.

Responsibilities

• Lead a team of hourly team members, including interviewing, coaching and evaluating performance.
• Ensure guest experience commitments and store operations are consistently delivered.
• Plan daily/weekly workload to meet service and sales goals while driving loyalty and satisfaction.

Skills

Guest service

Leadership

Communication

Flexible schedule

Teamwork

Education

High school diploma or equivalent

Tools

Handheld scanners

Cash register operations

Job description

Target is seeking a Service & Engagement Team Leader at our Lombard, IL store. You will lead a team to deliver outstanding guest service, manage daily tasks, and ensure efficient checkout, pickup, and drive-up experiences.

The role demands strong communication, inclusivity, and a proactive problem-solving approach. You will help drive sales, coach hourly team members, and maintain a welcoming store environment while adhering to safety and policy standards.