Guest Experience Leader — Retail Front-End

Five Below; San Dimas (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Five Below in San Dimas, CA 91773 is seeking a Customer Experience Manager to lead store operations and coach the crew on delivering the BEST customer service with fast, friendly checkout. You will drive front-end excellence and ensure the store meets brand standards while maintaining a clean, welcoming environment for guests.

The role requires strong communication skills, the ability to multi-task, and leadership experience.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Lead store to achieve and maintain customer service score goals provided by the District Manager.
• Lead front end operations and ensure front end merchandising meets brand standards.
• Open and close procedures; maintain store cleanliness and readiness for customers.
• Perform store manager duties in their absence.

Skills

Leadership

Customer service

Verbal communication

Written communication

Multi-tasking

Creativity

Composure under pressure

Education

High School diploma

College experience preferred

Job description

Five Below in San Dimas, CA 91773 is seeking a Customer Experience Manager to lead store operations and coach the crew on delivering the BEST customer service with fast, friendly checkout. You will drive front-end excellence and ensure the store meets brand standards while maintaining a clean, welcoming environment for guests.

The role requires strong communication skills, the ability to multi-task, and leadership experience.