Customer Experience Manager - Front End & Store Leadership

Five Below; Orange (CA); Sur place; USD 40 000 - 52 000; Plein temps

Résumé du poste

Five Below in Orange, California is seeking a store leader to guide crew and drive customer service excellence in a fast-paced, high-energy environment.

You will train staff, manage front-end operations, open/close procedures, and collaborate with the store leadership team to meet performance goals. The role requires at least 2 years of management experience, strong communication, and the ability to multitask in a busy retail setting.

Qualifications

• High School diploma or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsabilités

• Wows customers through personal interaction and trains crew on best-in-class customer service.
• Leads assigned store to achieve customer service score goals set by District Manager.
• Manages front-end operations and merchandising to brand standards; ensures equipment is functional and staff trained.
• Handles opening and closing procedures, store cleanliness, recovery, and readiness for customers.
• Performs store manager duties in their absence.
• Partners with store manager to recruit, train, coach, and supervise crew members.
• Reviews corporate communications and implements as needed.
• Collaborates with leadership team on merchandising and World Recovery processes.
• Performs stock room upkeep and general store maintenance.
• Adapts to additional duties as required by Store Manager.

Connaissances

Management experience

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

Description du poste

Five Below in Orange, California is seeking a store leader to guide crew and drive customer service excellence in a fast-paced, high-energy environment.

You will train staff, manage front-end operations, open/close procedures, and collaborate with the store leadership team to meet performance goals. The role requires at least 2 years of management experience, strong communication, and the ability to multitask in a busy retail setting.