Guest Experience Leader — Restaurant Team Lead

Jack in the Box; Decatur (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Jack in the Box is seeking a restaurant supervisor to lead and train front-line teams, ensure consistent guest experiences, and uphold brand standards. You will coach staff on hospitality, food safety and service speed while maintaining a clean, organized dining area and POS operations during peak times.

The role focuses on driving guest satisfaction, upholding quality food and teamwork, with hands-on leadership during shifts and a strong emphasis on safety and accuracy.

Qualifications

• Experience in supervising or leading teams in a fast‑paced restaurant or retail environment.
• Strong guest service mindset with focus on hospitality standards.
• Ability to train, coach and motivate staff to meet quality benchmarks.
• Knowledge of food safety policies and procedures and willingness to enforce them.

Responsibilities

• Train and coach team members using Guest Expectations materials.
• Ensure fast, accurate service and order accuracy during busy times.
• Lead by example with neat grooming, friendly demeanor and calm handling of peak periods.
• Oversee front and back of house tasks to maintain cleanliness and efficiency.

Skills

Guest service

Team leadership

Communication

Food safety

Problem solving

Cash handling

POS system

Tools

POS system

Job description

Jack in the Box is seeking a restaurant supervisor to lead and train front-line teams, ensure consistent guest experiences, and uphold brand standards. You will coach staff on hospitality, food safety and service speed while maintaining a clean, organized dining area and POS operations during peak times.

The role focuses on driving guest satisfaction, upholding quality food and teamwork, with hands-on leadership during shifts and a strong emphasis on safety and accuracy.