Guest Experience Leader - Resort Operations

Travel + Leisure Co.; Honolulu (HI); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer at an

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off / holidays

Job summary

Travel + Leisure Co. is seeking a Guest Services Manager to lead all aspects of the Guest Services department, driving exceptional guest experiences and ensuring compliance with quality and financial standards across properties.

You will work closely with owners, guests, HOA and operational teams to resolve issues via phone, email and face-to-face interactions. The role requires strong leadership to hire, train and motivate staff, optimize room inventory and occupancy, review group blocks, and

Qualifications

• Understanding of resort financials.
• Strong leadership skills (ability to effectively coach, mentor, and train staff).
• Excellent communication skills.
• Computer proficiency in Microsoft Excel, Word, Outlook, etc.
• Must have 2 to 3 years of management experience at a hotel/resort.
• 3 to 5 years hospitality customer service experience.

Responsibilities

• Lead guest services operations to maximize guest satisfaction and maintain compliance with quality and financial standards.
• Hire, train, and develop guest service associates; recognize and coach staff.
• Manage room inventory, rates, and front office blocking for groups and ensure proper blocking needs are met.

Skills

Resort financials

Leadership

Communication skills

MS Office proficiency

Hotel management experience (2–3 years

Hospitality service experience (3–5)

Job description

Travel + Leisure Co. is seeking a Guest Services Manager to lead all aspects of the Guest Services department, driving exceptional guest experiences and ensuring compliance with quality and financial standards across properties.

You will work closely with owners, guests, HOA and operational teams to resolve issues via phone, email and face-to-face interactions. The role requires strong leadership to hire, train and motivate staff, optimize room inventory and occupancy, review group blocks, and