Keyholder: Lead Customer Experience & Store Ops

The Paper Store; Maynard (MA); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Flexible schedule (nights, weekends, &

Holiday availability

Job summary

The Paper Store is seeking a part-time associate in Maynard, MA to deliver exceptional customer service, manage sales and merchandising, and support store operations. You will engage customers using the GUEST service approach, coach team members, and help process returns and exchanges to ensure an outstanding shopping experience.

The role requires flexible scheduling, strong communication, and the ability to work in a fast-paced setting while upholding TPS standards.

Qualifications

• Previous experience and leadership work in specialty retail is preferred.
• Ability to work a flexible schedule to include nights, weekends, and holidays.
• Demonstrate an ability to multi task while being attentive to customers.
• Proficient in using Microsoft Office and POS Systems.

Responsibilities

• Act as TPS Champion by modeling the GUEST service approach, and consistently delivering World Class Service
• Greet and welcome every customer warmly and with enthusiasm
• Understand customer needs by asking open-ended questions
• Explain product features and benefits in relation to the customers’ needs by providing in-depth product knowledge
• Suggest additional items to build onto sales by utilizing effective selling techniques
• Thank the customer sincerely and invite them to return and shop with us again
• Be a TPS Brand Ambassador
• Build customer loyalty by being friendly, attentive and respectful of customers
• Inspire and motivate the team daily by delivering positive feedback and utilizing TPS recognition programs
• Contribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required
• Professional presentation in attire, demeanor, appearance and compliance to company dress code
• Support all sales efforts and initiatives across all business channels in an effort to maximize company sales
• Consistently capture accurate and valid customer information at the POS
• Maintain awareness of all current promotions and process them correctly at the Point of Sale
• Demonstrate the ability to make decisions with sound judgement, and in the best interest of the TPS customer, store team, and business
• Continually train and coach associates on GUEST service behaviors and assigned tasks
• Demonstrate desire to participate in training and development utilizing all training resources available
• Prepare incoming product for the sales floor by following instruction and guidance from supervisors
• Merchandise product following company visual guidelines and visual standards
• Demonstrate a fundamental knowledge of computers, systems and programs relevant to the position
• Uphold store maintenance and cleanliness standards
• After comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)
• Perform management functions as expected. This includes, but is not limited to: opening and closing of the store, management functions on point of sale, supervising the sales floor, coordinating breaks etc.
• Assist with all other related tasks as directed within assigned time frame
• Comply with all company policies and procedures

Skills

Customer service

Leadership

Sales

Communication

Tools

POS Systems

Microsoft Office

Job description

The Paper Store is seeking a part-time associate in Maynard, MA to deliver exceptional customer service, manage sales and merchandising, and support store operations. You will engage customers using the GUEST service approach, coach team members, and help process returns and exchanges to ensure an outstanding shopping experience.

The role requires flexible scheduling, strong communication, and the ability to work in a fast-paced setting while upholding TPS standards.