Guest Experience Leader — Inspire Teams & Elevate Service

Lululemon Athletica; Palm Desert (CA); Hybrid; USD 32,000 - 34,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Parenthood top-up

Extensive catalog of developmentCourse

Mentorship programs

Leadership series

Job summary

lululemon Athletica in Palm Desert is seeking a Guest Experience Lead to ensure a superior in-store experience by educating guests on product value and providing tailored recommendations.

The role places you on the store leadership team, directing floor activities, driving daily sales targets, and contributing to hiring and team development. Strong communication and leadership abilities are essential.

Qualifications

• Experience: 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Leadership: Some experience in leading, mentoring, or delegating with others.
• Education: High school diploma/GED/equivalent, or above.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every single guest receives technical product education and assisting the guests when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the operational excellence of the store is maintained throughout shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate team to drive business results.
• Participate in the store’s hiring process, including recruitment, selection and hiring recommendations, onboarding, and training.
• Address team member performance and support their ongoing learning and development by providing direct feedback and in-the-moment recognition, coaching, demonstrations, and hands-on experiences.
• Contribute to a respectful and inclusive team by establishing supportive working relationships and engaging with team members, creating a fun and productive environment.

Skills

Retail experience

Leadership/mentoring

Education

High school diploma/GED

Job description

lululemon Athletica in Palm Desert is seeking a Guest Experience Lead to ensure a superior in-store experience by educating guests on product value and providing tailored recommendations.

The role places you on the store leadership team, directing floor activities, driving daily sales targets, and contributing to hiring and team development. Strong communication and leadership abilities are essential.