Guest Experience Leader - Elevate Service & Team

lululemon; Raleigh (NC); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead to ensure a top-notch in-store experience. You will lead from the floor, deliver technical product education, and drive store performance with the team to meet sales targets. You will also participate in hiring, onboarding, and coaching to build a high-performing, inclusive team.

The role reports to store leadership and involves supervising daily operations, opening/closing procedures, and maintaining guest satisfaction across all interactions.

Qualifications

• 1 year retail or customer experience.
• Experience in leading, mentoring, or delegating with others.
• Must be legally authorized to work in the United States.

Responsibilities

• Bring the lululemon guest experience framework to life from the floor.
• Continuously assess guest connection and provide technical product education.
• Lead from the floor as Supervisor on Duty to meet business needs.
• Ensure in-store readiness and maintain operational excellence during shifts.
• Open and close the store following procedures.
• Review daily data to track progress toward sales goals.
• Participate in hiring, onboarding, and training processes.
• Provide direct feedback and coaching to team members.
• Foster an inclusive and respectful team environment.

Skills

Guest service

Leadership

Communication

Problem solving

Education

High school diploma / GED

Job description

lululemon is seeking a Guest Experience Lead to ensure a top-notch in-store experience. You will lead from the floor, deliver technical product education, and drive store performance with the team to meet sales targets. You will also participate in hiring, onboarding, and coaching to build a high-performing, inclusive team.

The role reports to store leadership and involves supervising daily operations, opening/closing procedures, and maintaining guest satisfaction across all interactions.