Guest Experience Leader — Elevate Service & Results

lululemon; Natick (MA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience and to lead from the floor with strong product education. This role is part of the store leadership team, responsible for driving performance toward daily sales targets and for input on hiring and coaching.

You will oversee guest interactions, guide team members, and help maintain an inclusive, high-energy store environment with a focus on exceptional service.

Qualifications

• Minimum 1 year of retail or customer experience.
• Experience in leading, mentoring, or delegating with others.
• High school diploma or equivalent or higher.

Responsibilities

• Lead from the floor to deliver an exceptional guest experience.
• Provide technical product education to guests.
• Open and close the store per procedures.
• Review daily metrics and motivate the team to hit sales goals.
• Participate in hiring, onboarding, and training.
• Provide feedback and recognition to team members.
• Create an inclusive, respectful team environment.

Skills

Customer service

Leadership

Education

High school diploma or equivalent

Job description

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience and to lead from the floor with strong product education. This role is part of the store leadership team, responsible for driving performance toward daily sales targets and for input on hiring and coaching.

You will oversee guest interactions, guide team members, and help maintain an inclusive, high-energy store environment with a focus on exceptional service.