Guest Experience Leader — Elevate Service & Team

lululemon; Mission Viejo (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top-up

Development course offerings

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead to ensure every guest enjoys a quality in-store experience by providing technical product education and personalized service. You will be part of the store leadership team and drive performance on the floor through guest experience and achieving daily sales targets.

Responsibilities include training teammates, participating in hiring, and maintaining an inclusive, high-energy store environment while open and closing procedures are followed.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess guest connection and product education, ensuring every guest receives technical product education and assistance as needed.
• Move dynamically and lead from the floor as Supervisor on Duty to address business, team, and guest needs.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout shifts.
• Open and close the store according to procedures.
• Review daily data to track progress toward sales goals and motivate the team.
• Participate in hiring processes, onboarding, and training.
• Provide feedback and coaching to team members to support development.
• Foster a respectful, inclusive team environment and engage with team members to maintain a productive atmosphere.

Skills

Retail experience

Leadership

Education

High school diploma/GED

Job description

lululemon is seeking a Guest Experience Lead to ensure every guest enjoys a quality in-store experience by providing technical product education and personalized service. You will be part of the store leadership team and drive performance on the floor through guest experience and achieving daily sales targets.

Responsibilities include training teammates, participating in hiring, and maintaining an inclusive, high-energy store environment while open and closing procedures are followed.