Guest Experience Lead — Inspire Teams & Elevate Service

Lululemon Athletica

Las Vegas, Northern (NV, KY)

On-site

USD 30,000 - 39,000

Full time

5 days ago

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Benefits offered by this job

Extended health and dental benefits

Paid time off

Retirement plan matching

Parenthood top-up

Job summary

lululemon is seeking a Guest Experience Lead to drive a quality in-store experience by providing technical product education and leading the floor team. This role, part of store leadership, focuses on achieving daily sales targets while ensuring an inclusive guest experience.

You will participate in hiring, coach the team, and act as Supervisor on Duty when needed. The position requires 1 year of retail experience, leadership exposure, and strong customer service skills in a fast-paced

Qualifications

1 year retail or customer experience
Some experience leading, mentoring, or delegating with others
Education: High school diploma/GED/equivalent, or above

Responsibilities

Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
Continuously assess guest connection and product education, ensuring every guest receives technical product education.
Lead from the floor as Supervisor on Duty to assess and fulfill business, team, and guest needs.
Prepare the store for guests and maintain operational excellence during shifts.
Open and close the store according to procedures.
Review daily data and metrics to track sales progress and motivate the team.
Participate in the store’s hiring process and onboarding.
Provide feedback and coaching to team members to support development.
Foster a respectful, inclusive, and productive team environment.