Guest Experience Lead: Inspire Customers & Teams

lululemon; Branson (MO); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Savings and retirement plan matching

Generous employee discount

Fitness & yoga classes

Parenthood top‑up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience for all guests by providing technical product education and leadership on the floor. The role is part of the store leadership team, driving store performance on the floor through guest experience and daily sales targets.

You will influence team member performance, participate in hiring decisions, and act as Supervisor on Duty when leading the floor. Strong communication and coaching are essential.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations)
• Some experience in leading, mentoring, or delegating with others

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives education and assisting when needed.
• Move dynamically and lead from the floor as Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and ensure the store operates smoothly throughout shifts.
• Open and close the store in accordance with procedures.
• Review daily business data and metrics to track progress toward sales goals and motivate the team.
• Participate in the store’s hiring process, including recruitment, selection and onboarding.
• Address team member performance with feedback and coaching for development.
• Contribute to a respectful and inclusive team environment.

Skills

Guest experience

Leadership

Sales

Training

Education

High school diploma/GED

Job description

lululemon is seeking a Guest Experience Lead to ensure a quality in-store experience for all guests by providing technical product education and leadership on the floor. The role is part of the store leadership team, driving store performance on the floor through guest experience and daily sales targets.

You will influence team member performance, participate in hiring decisions, and act as Supervisor on Duty when leading the floor. Strong communication and coaching are essential.