Guest Experience Leader: Inclusive, High-Impact Service

Lululemon Athletica Inc.; Missouri; On-site; USD 30,000 - 35,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Mental health plans

Paid time off

Retirement plan matching

Development courses

Mentorship programs

Job summary

lululemon Athletica Inc. in Missouri is seeking a Guest Experience Lead to ensure a high-quality in-store experience. You will provide technical product education, lead from the floor as Supervisor on Duty, and drive daily sales while supporting team performance and development.

You will participate in hiring, onboarding, and coaching to maintain an inclusive, high-performing environment. The role requires strong customer service, leadership, and adaptability within a dynamic retail setting.

Qualifications

• 1 year retail or customer experience (e.g., guest resolution, navigating difficult conversations).
• Some experience in leading, mentoring, or delegating with others.

Responsibilities

• Lead from the floor to deliver an exceptional guest experience and product education.
• Act as Supervisor on Duty, ensuring operational readiness and guest service excellence.
• Support store leadership with daily sales goals and team performance reviews.
• Contribute to hiring discussions, onboarding, and coaching of team members.
• Foster an inclusive, collaborative, and productive store environment.

Skills

Retail experience

Customer service

Leadership experience

Education

High school diploma/GED/equivalent

Job description

lululemon Athletica Inc. in Missouri is seeking a Guest Experience Lead to ensure a high-quality in-store experience. You will provide technical product education, lead from the floor as Supervisor on Duty, and drive daily sales while supporting team performance and development.

You will participate in hiring, onboarding, and coaching to maintain an inclusive, high-performing environment. The role requires strong customer service, leadership, and adaptability within a dynamic retail setting.