Guest Experience Lead: Elevate Service & Team Growth

lululemon; Santa Clarita (CA); On-site; USD 33,000 - 38,000; Full time

Benefits offered by this job

Extended health and dental benefits

Paid time off

Employee discount

Fitness & yoga classes

Parenthood top-up

Development courses

Mentorship programs

Job summary

lululemon is seeking a Guest Experience Lead to guide in-store interactions and deliver a high-quality guest experience. You will educate guests on product benefits and lead floor operations as part of the store leadership team.

The role involves supervising shifts, contributing to hiring decisions, and coaching team members to meet daily sales targets. A focus on inclusivity and teamwork is essential.

Qualifications

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.
• Strong communication and guest service skills.

Responsibilities

• Lead from the floor as Supervisor on Duty to ensure an exceptional guest experience.
• Provide technical product education and articulate value of products to guests.
• Support store hiring, onboarding, and ongoing team development.
• Monitor daily business data to drive sales goals and coach the team.
• Open and close the store following procedures and ensure readiness.

Skills

Retail experience

Customer service

Leadership experience

Education

High school diploma/GED

Job description

lululemon is seeking a Guest Experience Lead to guide in-store interactions and deliver a high-quality guest experience. You will educate guests on product benefits and lead floor operations as part of the store leadership team.

The role involves supervising shifts, contributing to hiring decisions, and coaching team members to meet daily sales targets. A focus on inclusivity and teamwork is essential.