In-Store Guest Experience Leader

lululemon; Dedham (MA); Presencial; USD 33 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits

Mental health support

Paid time off

Retirement matching

Parenthood top-up

Development courses

Mentorship programs

Resumo da oferta

lululemon is seeking a Guest Experience Lead to oversee in-store guest interactions and deliver technical product education tailored to each guest. This role sits on the store leadership team and drives daily sales through effective team performance and guest service on the floor.

As a supervisor on duty, you will participate in hiring, onboarding, and coaching, while ensuring operational excellence during shifts and maintaining an inclusive, high-energy store environment.

Qualificações

• 1 year retail or customer experience.
• Some experience in leading, mentoring, or delegating with others.

Responsabilidades

• Lead from the floor to deliver a superior guest experience.
• Provide technical product education to guests.
• Act as Supervisor on Duty when needed and manage daily store operations.
• Assist in hiring decisions, onboarding and training of team members.
• Set up and maintain store readiness and open/close procedures.
• Review daily metrics and motivate the team to achieve sales goals.
• Foster an inclusive, respectful team environment.

Conhecimentos

Retail experience

Leadership

Mentoring

Formação académica

High school diploma

Descrição da oferta de emprego

lululemon is seeking a Guest Experience Lead to oversee in-store guest interactions and deliver technical product education tailored to each guest. This role sits on the store leadership team and drives daily sales through effective team performance and guest service on the floor.

As a supervisor on duty, you will participate in hiring, onboarding, and coaching, while ensuring operational excellence during shifts and maintaining an inclusive, high-energy store environment.